Customer Care

If you have a question about any of our products, there are three ways to get in touch.

1. Call us on (03) 9052 4447

2. Complete the form on this page. Remember to provide as many details as possible, including the name of the product and SKU (if known)

3. Every product on our website has an inquiry button within the product listing where you can request further information.

Further Information:

The product dimensions, materials and components (where applicable) are specified within each product listing. Navigate to the information by scrolling the page. 

Information about shipping options, dispatch times, charges and tracking can be found on our Shipping Information page.

Tracking information will be emailed to you on the day that your order is dispatched. 

Orders are dispatched from our Cobblebank (Melbourne) warehouse. Please note that we have restricted our order dispatch days in response to COVID-19. Australia Post will collect parcels on Tuesday and Friday only until further notice. Orders are queued and shipped in the order that they are received. Please expect delays during peak season.

Our chosen carrier is Australia Post and they are best placed to assist you with delivery inquiries. Please contact us if you require assistance to track your parcel.

Estimated delivery time is 3-5 days for standard parcels and 1-3 days for express parcels. Estimated delivery time is counted from the day of dispatch. We do not provide guarantees of delivery date since we do not personally deliver your parcel. If you require a guaranteed delivery date, please contact Australia Post and quote your tracking number. Parcel delivery timeframe may be effected by the current COVID-19 disruption. If you have any questions about this, please contact Australia Post.

If you experience any errors on our website, kindly copy the link on the page your experienced the error and/or screenshot the error. Add them to your inquiry using the form on this page. We do not purchase from our own website and may not immediately notice an error unless we are notified about it. 

We are sad to inform our customers that our Cobblebank showroom is now permenantly closed to the public. This decision was heart-breaking for us and was made in response to the current COVID-19 recommendations.

We want to assure all our customers that we are still here for you. Please call us if you have any questions. We remain committed to excellence in customer service and hope that we can continue to share the magic with you via your experience on our website, online ordering, phone support and social channels.

Please use the contact form and attach:

• a letterhead from your organisation
• written authorisation to act on their behalf
• ABN of organisation