Customer Care

Sales  ★  Information  ★  Support

Warehouse 1, 222 Ferris Rd

Cobblebank VIC 3338

info@fairygardeningaustralia.com.au

(03) 9052 4447

Hi, how can we help you today?

Select a topic to submit an enquiry or refer to our FAQ’s below

We do our best to ensure the products you love are available all year round, however, a number of factors can effect stock availability. These factors can include (but are not limited to) seasonal demand, manufacturer/supplier availability, logistical delays and quality control inspections.

If a product is listed on our website and can be added to your cart, it is in-stock and ready for immediate shipping.

In the unlikely event that your order contains a product is over-sold due to inventory or technical issues, a member of our dispatch team will contact you.

Select the topic Products to request information about specific item/s.

Unfortunately, we are unable to place holds on items.

Recommended: Our customer care team may be able to provide information about the current stock level of your favourite items, however, stock levels may reduce quickly for in-demand products. We recommend that you complete your purchase as soon as possible to avoid disappointment.

Product listings are removed from our site when

  • the product line is discontinued
  • we are expecting an extended delay on re-stock
  • a re-stock shipment has not met our strict quality control inspection

Recommended: Contact us for further information or select an alternate design from our range.

Select the topic Products  to request information about specific item/s.

Every product on our website has an information section with details such as material, dimensions, color and product features.

You can also find out more in our Product Information Guide.

Caring for your fairy garden ornaments is important and will ensure their longivity.

Visit our Product Care Guide for further information.

Orders, Shipping & Tracking

Information about shipping options, dispatch times, charges and tracking can be found on our Shipping Information page.

We aim to ship your order as quickly as possible and changes cannot be made after an order is marked as complete. Call us on (03) 9052 4447 and select ext. 2 for our dispatch team. Messages can also be left on this number outside operational hours.

Received orders are queued for dispatch. We aim to ship your order as quickly as possible, however, dispatch times can be effected by public holidays and increased demand during peak seasons.

Your order can be tracked in two ways:

  • Via your dashboard
  • Via the tracking number provided in the email you received at the time your was shipped

Once an order leaves our warehouse, it is in the care of Australia Post. They are best placed to assist you with questions about tracking and delivery date. You can contact them on 137678.

If your query is related to returns, goods damaged during transit or an order discrepancy, please select the topic My Order to get in touch.

Account Assistance & Technical Support

Become a community member by registering for an account. The registration page can be found by clicking on the fairy door in the lower left of your screen. 

Community Members: Your dashboard can be accessed by logging into your account via the fairy door on the lower left of your screen.

Trade Account Holders: Use the "Trade" button in the header to open the side panel menu and select the login option.

Open the Trade menu in the upper left of the header.

Select Apply for a Trade Account.

All applications are subject to review and approval.

Your password can be changed at any time by clicking here.

 

If you have experienced a technical error on this website, please let us know.The more information that you are able to provide, the easier it will be for us to resolve the issue for you.

Please ensure that you SCREENSHOT any errors, make a note of any error message that you receive and note the device/browser that the error occurred on.

Select the topic Technical Support to get in touch.

General Queries

Our showroom is currently open by appointment. Please CLICK HERE for further information.

Showroom: Open by appointment Tuesday to Saturday 10am - 2pm

Warehouse/Dispatch: Tuesday to Friday.

Fairy Gardening Australia is closed on Sunday and Monday.

Online Orders: All major credit cards, Afterpay and Paypal.

In-store Purchase: All major credit cards and cash payments

Requests for donations or sponsorship MUST be submitted through the request form by selecting the topic Charity.

Requests received via social media, phone or email will not be eligible for consideration.

Get in touch with us!

Phone: 03 90524447

or send us a message by selecting "something else" from the topic options.

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Celebrating

Spring

Special offer ends in

Days
Hours
Minutes

Exclusive offer for

our retail guests & members

Purchase your favourite pieces this weekend. All orders over $100 get a gorgeous Woodland Table Set valued at $15.95 – absolutely FREE!

  • Excludes shipping charges
  • Available online and in-store
  • Ends 10/9/19
  • Excludes TA Holders
  • Excludes orders via retail partners
  • No code required

Spend $100*

get this gift

Woodland Table & Stool Set (Value $15.95)

Image Requirements

QTY

IMAGE

ORIENTATION

SIZE

1

Feature

Landscape

1MB

max 3

Gallery

Landscape or Portrait

1MB

Image Requirements

QTY

IMAGE

ORIENTATION

SIZE

1

Feature

Landscape

1MB

1

Overview

Landscape

1MB

max 10

Steps

Landscape or Portrait

1MB

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Trade Account Login



Trade accounts approved prior to 20th July 2019 have been migrated and require a password reset to activate and access.

What is a fairy garden?



Useful tips and ideas



Keep your ornaments looking lovely



Care guide and information



Learn about our product range



Coming soon!

Upload Your Fairy Garden Photos

Guidelines, Policy & Tips

We love to see your photos and hear your stories. On this page, you can

  • Learn how to upload photos to our fairy garden community gallery
  • Read our Minimum Requirements
  • Read our Image Use policy
  • Read our Best Practice guidelines
  • Get tips to improve your fairy garden photo quality
  1. Select “View & Upload To Gallery” from the main menu
  2. Click “Create A Gallery”
  3. Select upload type (Photo or Video)
  4. Use the “Title” field to name your fairy garden
  5. Use the description field to tell us about your garden
  6. Select the appropriate category
  7. Click the “Create” button
  8. Select a file from your computer (or drag and drop)
  9. Ignore the “Add a link” field
  10. Congratulations! You have created your gallery.

Photo submissions must be HD quality (min. 1080p). Smart phone images are ok.

Photo’s need to be clear and MUST feature your fairy garden. We are unable to accept blurred/low quality images and they will be removed.

You must be logged in to your account to upload, edit or delete images. Your first name will be used to credit you as the author where Fairy Gardening Australia uses your image outside the gallery, examples include inclusion in our national newsletter or sharing to our social platforms.

Use the title field to name your garden. Use the description field to tell us about your garden. Why, when, what, how – your story is important to us!

Images with added text, borders or image layers (e.g. emoji’s) will not be accepted and will be removed. Please add comments, quotes etc. in the provided fields only. Subtle filters are acceptable. Read more about this in the photography tips tab. 

Gallery image submissions will be displayed in the public community photo gallery hosted by Fairy Gardening Australia. By submitting your image, you are authorizing Fairy Gardening Australia to use your fairy garden photo on our website, newsletter and social media platforms. Where possible, credit is given to the image author. 

Fairy Gardening Australia will NEVER provide your images to third parties without your express permission, however, once your image is published, we are unable to control image lifting and sharing. Further, we accept no responsibility for images appearing on unauthorized third party websites and platforms.

Fairy Gardening Australia reviews all submissions to the gallery. Images that do not meet the minimum image requirements will be removed. Upon submission, our system automatically generates a watermark on images which will appear in the top left corner. The purpose of the watermark is to identify the original source of upload.

From time to time, we receieve image requests from media outlets (TV, newspaper, magazine, blogs) to accompany our editorial contributions. If we feel that your photo would be suitable for a project or campaign, we will contact you and request written permission to use your image. This is entirely optional.

Your photo will appear in our gallery for an undetermined period of time. We may remove your image without notice or our system may auto remove your image if our gallery is reaching the maximum limit to free up space for new submissions. Once it is removed, it will be stored in our database for a period not exceeding 7 years.

You may remove your image at any time. Please contact us if you need assistance.

Our team will not provide an explanation and no correspondence will be entered into where a decision is made to reject or remove an image submission. Reasons may include but are not limited to submissions that are inappropriate, poor quality, off topic or any other reason that may make a photo unsuitable for addition to the gallery. 

We require you to have gained permission from all individuals included in your image prior to submission. (Guardian permission for persons under 18 years old). We assume that you have those permissions at the time of upload. If your personal image appears in our gallery and you did not provide authorization, please contact us immediately. Additionally, please ensure the fairy garden appearing in your image is actually yours. Image theft is the leading cause of bad juju.

We optimise space in our gallery and a maximum 20MB restriction applies to each member account. If you are close to exceeding your limit, please contact us. We will transfer your image to an archive gallery. 

We love to see the beautiful smiles of our fairy gardeners! However, if you do not want your/your childrens photo to appear within our gallery or our associated social platforms, please do not upload them here. Once images are published, we have no control over image lifting and sharing. Please refer to our Image Use Policy.

A field is provided for you to write a short narrative which will accompany your image. The content will appear in the lightbox which opens when the gallery image is clicked. Please do not include personal or contact details in this field. The contents of this field should be limited to HOW, WHEN, WHAT, WHY. Members of this website can comment on your photo. Please check back regularly and respond to comments. 

Social share icons appear in the lightbox of your image. We encourage you to use these links to share your images with friends and family across your platforms.

By keeping the tips , requirements and policy in mind, you are assisting us to maintain high quality content in our gallery. (Thanks in advance!)

upload photos to our gallery, photography tips

Landscape orientation tends to showcase gardens more favourably. We will accept portrait orientated images, however thumbnail images that appear via widgets across our website may incorrectly display your image.

Your fairy garden (or favourite part of it) should be centred in the image.

Best angle: We recommend you try 2 angles – level and 45° to find which works best for your garden.

Upload photos that feature your entire garden or your just your favourite part. Adjust your distance from the subject to find the best view. It is always better to move than to zoom.

If surrounding items do not add to the aesthetic of your garden, remove them or try adjusting your angle. Alternatively, crop them from the image prior to upload.

Refrain from adding borders, emoji’s, image and text layers or collages. They distract the eye of the viewer and do not enhance your image. You are welcome to use a filter to enhance tone or clarity, but it is best to keep this minimal. Image colour quality can be effected by a number of factors and a colour enhancement filter can correct this. Fairy Gardening Australia will not adjust, add filters to or crop gallery images. We will automatically apply a watermark to the top left corner of your image for the purpose listed in our Image Use Policy.

 

Magic Bean Exchange

Convert your Magic Beans to vouchers here

Exchange 200 ❧ for $10 voucher

You must be logged in to exchange Magic Beans.
  • You MUST have a minimum balance of 200❧ in your account to use the Magic Bean Exchange
  • Voucher is valid for 1 year from the date of issue
  • Copy the generated code and paste into code box upon checkout. Your code has also been emailed to you and is recorded in your Magic Bean Purse Log which can be accessed through your member dashboard
  • Voucher is single use and redeemable on orders where cart total is over $50.00
  • Multiple vouchers are not accepted on a single order
  • Full Terms & Conditions can be found here

DO NOT REFRESH THIS PAGE. Doing so may void your voucher. Please close box and use navigation menus.

Magic Bean Values 2019

  • You must be logged into you member account for Magic Beans to apply
  • Magic Beans must be exchanged for vouchers to generate valid discount codes for store purchases. The Magic Bean Exchange can be accessed via your member dashboard
  • Administration reserves the right to update values at any time. Bonus Bean offers may be offered from time to time. These will be announced via our newsletter, social media and via our community platform.

Action

Value (❧)

Limit

Purchases Instore/Online

5% (ex. GST)

No limit. (Applies to order total, excluding GST and shipping. Excludes trade account holders & purchases made via our retail partners)

Publish a Story

20❧

1 / week

Publish a Tutorial

20❧

1 / week

Member Registration

50❧

1 / lifetime

Birthday

100❧

1 / year (must be included in member profile to apply)

Update Profile Avatar

10❧

1 / month

Send Invitation

2❧

2 / day

Sent Invitation Accepted

8❧

Unlimited

Send Virtual Gift to a Member

5❧

2 / week

Community Comment

1❧

5 / day

Publish Gallery Photo 

10❧

3 / month

Publish Gallery Video 

12❧

1 / month

Favourite Photo/Post

1❧

5 / week

Remove Comment

-1❧

No limit

Un-publish Gallery Photo

-10❧

No limit

Un-publish Gallery Video

-12❧

No limit

Un-favourite Photo/Post

-1❧

No limit

SPAM Comment

-100❧

No limit

De-activate Membership

-ALL❧

Membership de-activation will remove all Magic Beans from your account. Members must apply for de-activation by contacting administration.

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