We do our best to ensure the products you love are available all year round, however, a number of factors can effect stock availability. These factors can include (but are not limited to) seasonal demand, manufacturer/supplier availability, logistical delays and quality control inspections.
The item I love has disappeared from your site
Product listings are removed from our site when
- the product line is discontinued
- we are expecting an extended delay on re-stock
- a re-stock shipment has not met our strict quality control inspection
Recommended: Contact us for further information or select an alternate design from our range.
Can you hold items for me?
Unfortunately, we are unable to place holds on items.
Recommended: Our customer care team may be able to provide information about the current stock level of your favourite items, however, stock levels may reduce quickly for in-demand products. We recommend that you complete your purchase as soon as possible to avoid disappointment.
If a product is listed on our website and can be added to your cart, it is in-stock and ready for immediate shipping from our Melbourne distribution warehouse.
Discrepancies: In the unlikely event that a product is over-sold due to inventory or technical issues, a member of our dispatch team will contact you.