Customer Care
Hi, how can we help you today?
Use the quick help guide to find answers or send us your question.
Quick Help Guide
How Can I Purchase A Gift Card?
Gift cards can be purchased online at /product/gift-cards/ and are redeemable online at fairygardeningaustralia.com.au and at our Cobblebank store. Gift Cards and other items cannot be purchased in the same transaction.
Where Can I Use My Gift Card?
Redeem your Gift Card online at fairygardeningaustralia.com.au or at our Cobblebank (Victoria) store.
How is a Gift Card delivered?
Our gift cards are delivered via email. Upon checkout, you can select to have the Gift Card emailed to a recipient or email it to yourself. Gift Cards are delivered to the nominated email address within a few minutes and can be redeemed online or in store. To redeem in store simply print the Gift Card email or present the email on a mobile device.
What If I Did Not Receive My Gift Card?
Our Gift Cards usually arrive to the nominated email address within a few minutes of a completed order. You (the sender) will receive a confirmation email that your Gift Card has been successfully delivered to the recipient. However, cyberspace is fickle and email carriers may delay arrival. If you have not received your Gift Card for successful delivery email confirmation within 4 hours, please contact us.
Do Gift Cards Expire?
Gift Cards expire three years after the issue date or until no amount remains on the gift card. Any balance that remains on the Gift Card after expiry will not be available for use.
What Gift Card Values Can I Purchase Online?
Our Gift Cards are available in $10 increments between $40 and $300.
Can I Purchase Gift Cards And Items In The Same Transaction?
Yes. The Gift Card will be delivered to your recipient via email, we are unable to include it in the parcel with your product purchase.
Can I Add A Message To The Gift Card I Bought Online?
Yes, you can create a custom message of up to 400 characters including spaces during checkout.
Can I Order Two Or More Gift Cards In The One Transaction?
Yes, you can order multiple gift cards in the one transaction and create personal messages for each card.
How Do I Check The Balance Of My Gift Card?
Our Gift Cards are linked to the nominated email address. You must be logged in to check the balance. If you have received a Gift Card but do not have a member account, you can create one at any time by clicking the fairy door in the bottom left of the screen. Your email address used to create the account must be the same as the one nominated by the sender of the Gift Card. Alternately, you can send a request for account balance to our customer care team using the contact form found on this page. You do not need a member account to redeem your Gift Card.
What If My Gift Card Is Lost Or Stolen?
Treat your Gift Card like cash. Lost and stolen Gift Cards will not be replaced or refunded.
Can I Exchange My Gift Card?
Unfortunately you are unable to exchange Gift Cards as they are treated like cash.
Can I Return Or Refund A Gift Card?
Unfortunately you are unable to return or refund Gift Cards as they are treated like cash.
Can I Cancel My Gift Card Order If I Order Online?
Unfortunately, once an order is submitted online it is unable to be cancelled.
Can More Value Be Added To A Gift Card?
No, once a Gift Card has been purchased the value on it is unable to be increased.
Can I Order Gift Cards From Outside Australia?
We do accept orders globally through our website, however Gift Cards can only be redeemed within Australia and online orders must be shipped to an Australian address.
Can I Purchase Gift Cards Online On Behalf Of A Company?
Yes.
Is There Anything I Can’t Use My Gift Card For?
Yes, you are unable to use your Gift Card to purchase gift cards.
What Payment Types Are Accepted Online To Purchase Gift Cards?
Payments can be made using Visa, Mastercard, Amex, Diners and PayPal.
Is It Secure To Enter My Credit Card Details When Ordering Gift Cards Online?
Your information and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. You can identify this by looking at the URL address “https,” the “s” indicates you are in a secure area employing SSL. Your browser may also give you a pop-up message that you’re about to enter a secure area.
How Do I Use My Gift Card To Purchase Online
There are two ways to redeem your Gift Card online.
- Option 1: Click the link within the Gift Card email. Your redemption code will automatically be applied at checkout. If you have multiple Gift Cards, you can select which one you prefer to use or use them all by applying the codes within the code box.
- Option 2: Visit fairygardeningaustralia.com.au and enter the Gift Card code in the box upon checkout.
- The amount of your order will then be deducted from your card and any remaining amount will stay on your card for future use.
- You can combine your gift card payment with Credit Card, Afterpay or PayPal.
- You can use your gift card as many times as you want until the balance reaches zero.
- We will not refund cash for any unused gift card amount.
Gift Card Terms & Conditions Of Use
The gift card issuer is Fairy Gardening Australia ABN 85 773 442 579. A lost, stolen or altered gift card will not be replaced, refunded or redeemed. Once activated the gift card is: redeemable for goods (excluding Gift Cards) at Fairy Gardening Australia, Cobblebank Vic 3338 and online at fairygardeningaustralia.com.au; not redeemable for cash and is not a negotiable instrument; not able to be reloaded; partially redeemable. Gift Cards can not be redeemed via our retail partners. Gift cards expire three years after the issue date or until no amount remains on the gift card. Cash, refunds or credits will not be given for any unused amount after the gift card expires.
Gift Card Enquiries
- Contact us anytime via email at info@fairygardeningaustralia.com.au
- Call us on (03) 9052 4447
- Use the contact form found on this page
If you have a question about any of our products, there are three ways to get in touch.
1. Call us on (03) 9052 4447
2. Complete the form on this page. Remember to provide as many details as possible, including the name of the product and SKU (if known)
3. Every product on our website has an inquiry button within the product listing where you can request further information.
Further Information:
The product dimensions, materials and components (where applicable) are specified within each product listing. Navigate to the information by scrolling the page.
Information about shipping options, dispatch times, charges and tracking can be found on our Shipping Information page.
We ship orders as quickly as possible, usually within 24 to 48 hours. Tracking information will be emailed to you on the day that your order is dispatched.
Orders are dispatched from our Cobblebank (Melbourne) warehouse Tuesday to Friday. We do not ship orders on the weekend or Monday. Orders are queued and shipped in the order that they are received. Please expect delays during peak season.
Our chosen carrier is Australia Post and they are best placed to assist you with delivery inquiries. Please contact us if you require assistance to track your parcel.
Estimated delivery time is 3-5 days for standard parcels and 1-3 days for express parcels. Estimated delivery time is counted from the day of dispatch. We do not provide guarantees of delivery date since we do not personally deliver your parcel. If you require a guaranteed delivery date, please contact Australia Post and quote your tracking number.
If you experience any errors on our website, kindly copy the link on the page your experienced the error and/or screenshot the error. Add them to your inquiry using the form on this page. We do not purchase from our own website and may not immediately notice an error unless we are notified about it.
Yes! We are located 25min west of Melbourne at Cobblebank. Our showroom is open by appointment due to our staff’s busy shedule. Please use the booking app to schedule your visit or use the form on this page to request further information. Note that our showroom appointments are only available between 10am and 2pm Tuesday to Saturday.
Alternatively, you can just pop in. If a staff member is on site, they will happily open the showroom for you.
Bookings are the BEST way to ensure a staff member is on-site and available at the time you intend to visit.
Important notes:
Our showroom does have lighting effects, a water feature with running water and music. Please contact us prior to your visit if you require these features to be minimised or switched off to assist with sensory processing.
We welcome kids but they MUST be accompanied by a guardian.
Animals on leads are welcome.
Please use the contact form and attached:
- a letterhead from your organisation
- written authorisation to act on their behalf
- ABN of organisation
