Help Desk

Sales  ★  Information  ★  Support

The Fairy Gardening

Australia Showroom

is open by appointment

Warehouse 1, 222 Ferris Rd Cobblebank VIC 3338

Call our Customer

Care Team for sales,

information & support

A member of our team

will respond to your

request as ASAP

Send us a message

Send us a message

I have a question about product availability

We do our best to ensure the products you love are available all year round, however, a number of factors can effect stock availability. These factors can include (but are not limited to) seasonal demand, manufacturer/supplier availability, logistical delays and quality control inspections.

The item I love has disappeared from your site

Product listings are removed from our site when

  • the product line is discontinued
  • we are expecting an extended delay on re-stock
  • a re-stock shipment has not met our strict quality control inspection

Recommended: Contact us for further information or select an alternate design from our range.

Can you hold items for me?

Unfortunately, we are unable to place holds on items.

Recommended: Our customer care team may be able to provide information about the current stock level of your favourite items, however, stock levels may reduce quickly for in-demand products. We recommend that you complete your purchase as soon as possible to avoid disappointment.

Current availability

If a product is listed on our website and can be added to your cart, it is in-stock and ready for immediate shipping from our Melbourne distribution warehouse. 

Discrepancies: In the unlikely event that a product is over-sold due to inventory or technical issues, a member of our dispatch team will contact you. 

I would like to know more about product sizing, usage, quality or care

Detailed information about our products can be found in our Product Information Guide here.

I have a question about shipping

Information about shipping options, dispatch times, charges and tracking can be found on our Shipping Information page.

I have a question about my current order (in processing)

If you require changes to be made to a queued order, contact us IMMEDIATELY. We aim to ship your order as quickly as possible and changes cannot be made after an order is marked as complete. Call us on (03) 9052 4447 and select ext. 2 for our dispatch team. Messages can also be left on this number outside operational hours.

Order progress and tracking

Order tracking and information can be found on the My Account page.

I have a question about an order I have recieved
What are my payment options?

I would like to visiy the Cobblebank Showroom

Our showroom is currently open by appointment. Please get in touch with our customer care team for further information.

I have a trade account query

Please contact our team directly

I would like to give feedback

Feedback helps us to improve the services and products we offer you. Please click here to share your thoughts.

I have a question about my account

We are currently rebuilding our user account system. Further information will be provided soon.

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Ext. 1 Showroom & General Inquries

Ext. 2 Shipping & Dispatch

Warehouse 1, 222 Ferris Rd

Cobblebank VIC 3338

Visit Our Showroom

Our showroom is open by appointment

Tues – Sat, 10am – 2pm

Account Login

Trade account holder? Click here

“Those who don’t believe in magic will never find it…”

Roald Dahl

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