Customer Care

Got a question? Check the FAQ’s below or get in touch with our Customer Care team

Accounts

Membership is FREE and you can sign up any time.

Simply tap the fairy door in the header to get started. Request membership and you’ll be guided through the account creation process.

Access your member account by tapping the fairy door and feeding the dragon. Alternatively, you can follow this link

Your membership gives you exclusive access to special offers, promotions and discounts. Visit your account dashboard to view your current offers.

Trade account holders can access their account logging in here.

Wholesale applications are currently closed and we will not be taking on any new trade accounts for the remainder of 2020

Products

All information related to each product can be found within the product listing (e.g. material, dimensions). If you have further questions related to an individual product, use the “Ask a question” button within the product listing, call us or use the contact form on this page.

All our products are suitable for outdoor use unless otherwise stated within the product listing.

Please follow this link to learn more about product care and usage.

If a product is in stock and available, it will appear on our site. In the unlikely event of an inventory discrepancy, we will be in touch to offer a refund or alternative product.

We recently launched our Fairy Garden Planner & Activity Workbook. It’s FREE with the purchase of any fairy garden kit on our website. 

You can learn more about the workbook by following this link.

The workbook is available as a downloadable file. The file contains both a full colour and print-friendly black & white version. We’ve included a Parent/Carer tip sheet, as well as additional individual journal pages which you can print as necessary.

Non-members can download the file upon order completion from the Thank You page.

Members can download the file any time by navigating to the “Downloads” tab in their account dashboard.

Shipping

We ship all parcels with Australia Post. 

Please note that Australia Post has a number of current restrictions due to COVID-19 that may effect your parcel delivery such as ATL, express service & expected delivery time.

We are keeping the shipping options available to you upon checkout updated in response to these restrictions. Proceed to checkout to view the current options.

All our orders are processed and packed at our warehouse. 

Where possible, we recycle packing materials.

All orders are carefully packed and marked “fragile”. 

We will email you on the day your order is dispatched with a tracking number. 

All queries related to parcel delivery should be directed to Australia Post. Call them on 13 76 78 and quote the tracking number provided.

Alternatively, follow this link and enter your tracking number to track your parcel on the Australia Post website.

About Us

We are located at 20 minutes west of Melbourne.

We recently made the decision to permanently close our Cobblebank showroom to the public. Local pickup is no longer available. We sincerely apologize to our local customers for this closure and hope that you continue to enjoy our products and services through our online store.

Email us:

info@fairygardeningaustralia.com.au

Call Us:

(03) 9052 4447

Message Us:

 

Or, use the contact form on this page.

Like all small businesses across Australia, this is a very challenging time for us.

We have closed our Cobblebank store and taken a number of other measures to prioritise the safety and health of our customers and team.

When you place an order with us, you are supporting a family owned and operated small business. 

*Virtual high five*

We are a small family business operating in Victoria for over 10 years.

Follow this link to learn more about us.

Technical

You can order our products by selecting from our range via the shop navigation menu at the top of this page. Our website is SSL encrypted and we do not capture or store your credit card details, paypal login or afterpay login. 

If you wish to place your order over the phone, please call us on (03) 9052 4447. Alternatively, use the contact form below. Provide your phone number and the best time to contact you and a team member will call you back.

We have a privacy policy which clearly states how we handle data.

This includes

  • Details on how we comply with both Australian and GDPR laws
  • States our obligations and demonstrates how we achieve them
  • Adopts a transparent approach

Follow this link to view our Privacy Policy

If you find or experience an error on our website, we’ll award you +50 karma for letting us know.

Use the form below and attach a screen shot if possible or call us.

We have worked hard to create an immersive shopping adventure on our website and are always looking for ways to improve your experience. We welcome all feedback!

If you experience difficulty applying a Member Offer to you order, please ensure:

  • You are logged into your member account.
  • You meet the criteria to make the offer valid. 

A full list of current offers can be viewed in your account dashboard.

Offers can be applied to your order on the cart page. Please note that your order must meet the criteria to be valid and appear as an option on the cart page. For example, if the minimum spend to apply an offer is $20, then you must have at least $20 worth of product in your cart to make this option available on the cart page.

Most member offers are single use which means that once you have used the offer, it will no longer appear on the cart page.

Most member offers have an expiry date. New offers are regularly added.

If you are still experiencing an error with your member offers, please contact us and we will assist to resolve the issue for you.

Information

We have a section of our website dedicated to fairy garden information. Check it out by following this link.

We accept the following payment methods on our website:

  • Paypal
  • Credit Card
  • Afterpay

Our website is SSL encrypted and we do not capture your payment details 

For information related to Buy Now Pay Later, follow this link.

Follow this link to learn more about our returns policy.

Get in touch

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