Customer Care

Sales  ★  Information  ★  Support

Warehouse 1, 222 Ferris Rd

Cobblebank VIC 3338

(03) 9052 4447

Hi, how can we help you today?

Use the quick help guide to find answers or send us your question.

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    Quick Help Guide

    How Can I Purchase A Gift Card?

    Gift cards can be purchased online at /product/gift-cards/ and are redeemable online at and at our Cobblebank store. Gift Cards and other items cannot be purchased in the same transaction.

    Where Can I Use My Gift Card?

    Redeem your Gift Card online at or at our Cobblebank (Victoria) store.

    How is a Gift Card delivered?

    Our gift cards are delivered via email. Upon checkout, you can select to have the Gift Card emailed to a recipient or email it to yourself. Gift Cards are delivered to the nominated email address within a few minutes and can be redeemed online or in store. To redeem in store simply print the Gift Card email or present the email on a mobile device.

    What If I Did Not Receive My Gift Card?

    Our Gift Cards usually arrive to the nominated email address within a few minutes of a completed order. You (the sender) will receive a confirmation email that your Gift Card has been successfully delivered to the recipient. However, cyberspace is fickle and email carriers may delay arrival. If you have not received your Gift Card for successful delivery email confirmation within 4 hours, please contact us. 

    Do Gift Cards Expire?

    Gift Cards expire three years after the issue date or until no amount remains on the gift card. Any balance that remains on the Gift Card after expiry will not be available for use.

    What Gift Card Values Can I Purchase Online?

    Our Gift Cards are available in $10 increments between $40 and $300.

    Can I Purchase Gift Cards And Items In The Same Transaction?

    Yes. The Gift Card will be delivered to your recipient via email, we are unable to include it in the parcel with your product purchase.

    Can I Add A Message To The Gift Card I Bought Online?

    Yes, you can create a custom message of up to 400 characters including spaces during checkout.

    Can I Order Two Or More Gift Cards In The One Transaction?

    Yes, you can order multiple gift cards in the one transaction and create personal messages for each card.

    How Do I Check The Balance Of My Gift Card?

    Our Gift Cards are linked to the nominated email address. You must be logged in to check the balance. If you have received a Gift Card but do not have a member account, you can create one at any time by clicking the fairy door in the bottom left of the screen. Your email address used to create the account must be the same as the one nominated by the sender of the Gift Card. Alternately, you can send a request for account balance to our customer care team using the contact form found on this page. You do not need a member account to redeem your Gift Card.

    What If My Gift Card Is Lost Or Stolen?

    Treat your Gift Card like cash. Lost and stolen Gift Cards will not be replaced or refunded.

    Can I Exchange My Gift Card?

    Unfortunately you are unable to exchange Gift Cards as they are treated like cash.

    Can I Return Or Refund A Gift Card?

    Unfortunately you are unable to return or refund Gift Cards as they are treated like cash.

    Can I Cancel My Gift Card Order If I Order Online?

    Unfortunately, once an order is submitted online it is unable to be cancelled.

    Can More Value Be Added To A Gift Card?

    No, once a Gift Card has been purchased the value on it is unable to be increased.

    Can I Order Gift Cards From Outside Australia?

    We do accept orders globally through our website, however Gift Cards can only be redeemed within Australia and online orders must be shipped to an Australian address.

    Can I Purchase Gift Cards Online On Behalf Of A Company?


    Is There Anything I Can’t Use My Gift Card For?

    Yes, you are unable to use your Gift Card to purchase gift cards.

    What Payment Types Are Accepted Online To Purchase Gift Cards?

    Payments can be made using Visa, Mastercard, Amex, Diners and PayPal.

    Is It Secure To Enter My Credit Card Details When Ordering Gift Cards Online?

    Your information and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. You can identify this by looking at the URL address “https,” the “s” indicates you are in a secure area employing SSL. Your browser may also give you a pop-up message that you’re about to enter a secure area.

    How Do I Use My Gift Card To Purchase Online

    There are two ways to redeem your Gift Card online.

    • Option 1: Click the link within the Gift Card email. Your redemption code will automatically be applied at checkout. If you have multiple Gift Cards, you can select which one you prefer to use or use them all by applying the codes within the code box.
    • Option 2: Visit and enter the Gift Card code in the box upon checkout. 
    • The amount of your order will then be deducted from your card and any remaining amount will stay on your card for future use.
    • You can combine your gift card payment with Credit Card, Afterpay or PayPal. 
    • You can use your gift card as many times as you want until the balance reaches zero.
    • We will not refund cash for any unused gift card amount.

    Gift Card Terms & Conditions Of Use

    The gift card issuer is Fairy Gardening Australia ABN 85 773 442 579. A lost, stolen or altered gift card will not be replaced, refunded or redeemed. Once activated the gift card is: redeemable for goods (excluding Gift Cards) at Fairy Gardening Australia, Cobblebank Vic 3338 and online at; not redeemable for cash and is not a negotiable instrument; not able to be reloaded; partially redeemable. Gift Cards can not be redeemed via our retail partners. Gift cards expire three years after the issue date or until no amount remains on the gift card. Cash, refunds or credits will not be given for any unused amount after the gift card expires.

    Gift Card Enquiries

    1. Contact us anytime via email at
    2. Call us on (03) 9052 4447
    3. Use the contact form found on this page

    If you have a question about any of our products, there are three ways to get in touch.

    1. Call us on (03) 9052 4447

    2. Complete the form on this page. Remember to provide as many details as possible, including the name of the product and SKU (if known)

    3. Every product on our website has an inquiry button within the product listing where you can request further information.

    Further Information:

    The product dimensions, materials and components (where applicable) are specified within each product listing. Navigate to the information by scrolling the page. 

    Information about shipping options, dispatch times, charges and tracking can be found on our Shipping Information page.

    We ship orders as quickly as possible, usually within 24 to 48 hours. Tracking information will be emailed to you on the day that your order is dispatched. 

    Orders are dispatched from our Cobblebank (Melbourne) warehouse Tuesday to Friday. We do not ship orders on the weekend or Monday. Orders are queued and shipped in the order that they are received. Please expect delays during peak season.

    Our chosen carrier is Australia Post and they are best placed to assist you with delivery inquiries. Please contact us if you require assistance to track your parcel.

    Estimated delivery time is 3-5 days for standard parcels and 1-3 days for express parcels. Estimated delivery time is counted from the day of dispatch. We do not provide guarantees of delivery date since we do not personally deliver your parcel. If you require a guaranteed delivery date, please contact Australia Post and quote your tracking number.

    If you experience any errors on our website, kindly copy the link on the page your experienced the error and/or screenshot the error. Add them to your inquiry using the form on this page. We do not purchase from our own website and may not immediately notice an error unless we are notified about it. 

    Yes! We are located 25min west of Melbourne at Cobblebank. Our showroom is open by appointment due to our staff’s busy shedule. Please use the booking app to schedule your visit or use the form on this page to request further information. Note that our showroom appointments are only available between 10am and 2pm Tuesday to Saturday. 

    Alternatively, you can just pop in. If a staff member is on site, they will happily open the showroom for you. 

    Bookings are the BEST way to ensure a staff member is on-site and available at the time you intend to visit.

    Important notes:

    Our showroom does have lighting effects, a water feature with running water and music. Please contact us prior to your visit if you require these features to be minimised or switched off to assist with sensory processing. 

    We welcome kids but they MUST be accompanied by a guardian.

    Animals on leads are welcome.

    Please use the contact form and attached:

    • a letterhead from your organisation
    • written authorisation to act on their behalf
    • ABN of organisation
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    What is a fairy garden?

    Useful tips and ideas

    Keep your ornaments looking lovely

    Care guide and information

    Learn about our product range

    Coming soon!

    Upload Your Fairy Garden Photos

    Guidelines, Policy & Tips

    We love to see your photos and hear your stories. On this page, you can

    • Learn how to upload photos to our fairy garden community gallery
    • Read our Minimum Requirements
    • Read our Image Use policy
    • Read our Best Practice guidelines
    • Get tips to improve your fairy garden photo quality
    1. Select “View & Upload To Gallery” from the main menu
    2. Click “Create A Gallery”
    3. Select upload type (Photo or Video)
    4. Use the “Title” field to name your fairy garden
    5. Use the description field to tell us about your garden
    6. Select the appropriate category
    7. Click the “Create” button
    8. Select a file from your computer (or drag and drop)
    9. Ignore the “Add a link” field
    10. Congratulations! You have created your gallery.

    Photo submissions must be HD quality (min. 1080p). Smart phone images are ok.

    Photo’s need to be clear and MUST feature your fairy garden. We are unable to accept blurred/low quality images and they will be removed.

    You must be logged in to your account to upload, edit or delete images. Your first name will be used to credit you as the author where Fairy Gardening Australia uses your image outside the gallery, examples include inclusion in our national newsletter or sharing to our social platforms.

    Use the title field to name your garden. Use the description field to tell us about your garden. Why, when, what, how – your story is important to us!

    Images with added text, borders or image layers (e.g. emoji’s) will not be accepted and will be removed. Please add comments, quotes etc. in the provided fields only. Subtle filters are acceptable. Read more about this in the photography tips tab. 

    Gallery image submissions will be displayed in the public community photo gallery hosted by Fairy Gardening Australia. By submitting your image, you are authorizing Fairy Gardening Australia to use your fairy garden photo on our website, newsletter and social media platforms. Where possible, credit is given to the image author. 

    Fairy Gardening Australia will NEVER provide your images to third parties without your express permission, however, once your image is published, we are unable to control image lifting and sharing. Further, we accept no responsibility for images appearing on unauthorized third party websites and platforms.

    Fairy Gardening Australia reviews all submissions to the gallery. Images that do not meet the minimum image requirements will be removed. Upon submission, our system automatically generates a watermark on images which will appear in the top left corner. The purpose of the watermark is to identify the original source of upload.

    From time to time, we receieve image requests from media outlets (TV, newspaper, magazine, blogs) to accompany our editorial contributions. If we feel that your photo would be suitable for a project or campaign, we will contact you and request written permission to use your image. This is entirely optional.

    Your photo will appear in our gallery for an undetermined period of time. We may remove your image without notice or our system may auto remove your image if our gallery is reaching the maximum limit to free up space for new submissions. Once it is removed, it will be stored in our database for a period not exceeding 7 years.

    You may remove your image at any time. Please contact us if you need assistance.

    Our team will not provide an explanation and no correspondence will be entered into where a decision is made to reject or remove an image submission. Reasons may include but are not limited to submissions that are inappropriate, poor quality, off topic or any other reason that may make a photo unsuitable for addition to the gallery. 

    We require you to have gained permission from all individuals included in your image prior to submission. (Guardian permission for persons under 18 years old). We assume that you have those permissions at the time of upload. If your personal image appears in our gallery and you did not provide authorization, please contact us immediately. Additionally, please ensure the fairy garden appearing in your image is actually yours. Image theft is the leading cause of bad juju.

    We optimise space in our gallery and a maximum 20MB restriction applies to each member account. If you are close to exceeding your limit, please contact us. We will transfer your image to an archive gallery. 

    We love to see the beautiful smiles of our fairy gardeners! However, if you do not want your/your childrens photo to appear within our gallery or our associated social platforms, please do not upload them here. Once images are published, we have no control over image lifting and sharing. Please refer to our Image Use Policy.

    A field is provided for you to write a short narrative which will accompany your image. The content will appear in the lightbox which opens when the gallery image is clicked. Please do not include personal or contact details in this field. The contents of this field should be limited to HOW, WHEN, WHAT, WHY. Members of this website can comment on your photo. Please check back regularly and respond to comments. 

    Social share icons appear in the lightbox of your image. We encourage you to use these links to share your images with friends and family across your platforms.

    By keeping the tips , requirements and policy in mind, you are assisting us to maintain high quality content in our gallery. (Thanks in advance!)

    upload photos to our gallery, photography tips

    Landscape orientation tends to showcase gardens more favourably. We will accept portrait orientated images, however thumbnail images that appear via widgets across our website may incorrectly display your image.

    Your fairy garden (or favourite part of it) should be centred in the image.

    Best angle: We recommend you try 2 angles – level and 45° to find which works best for your garden.

    Upload photos that feature your entire garden or your just your favourite part. Adjust your distance from the subject to find the best view. It is always better to move than to zoom.

    If surrounding items do not add to the aesthetic of your garden, remove them or try adjusting your angle. Alternatively, crop them from the image prior to upload.

    Refrain from adding borders, emoji’s, image and text layers or collages. They distract the eye of the viewer and do not enhance your image. You are welcome to use a filter to enhance tone or clarity, but it is best to keep this minimal. Image colour quality can be effected by a number of factors and a colour enhancement filter can correct this. Fairy Gardening Australia will not adjust, add filters to or crop gallery images. We will automatically apply a watermark to the top left corner of your image for the purpose listed in our Image Use Policy.


    Magic Bean Exchange

    Convert your Magic Beans to vouchers here

    Exchange 200 ❧ for $10 voucher

    • You MUST have a minimum balance of 200❧ in your account to use the Magic Bean Exchange
    • Voucher is valid for 1 year from the date of issue
    • Copy the generated code and paste into code box upon checkout. Your code has also been emailed to you and is recorded in your Magic Bean Purse Log which can be accessed through your member dashboard
    • Voucher is single use and redeemable on orders where cart total is over $50.00
    • Multiple vouchers are not accepted on a single order
    • Full Terms & Conditions can be found here

    DO NOT REFRESH THIS PAGE. Doing so may void your voucher. Please close box and use navigation menus.

    Magic Bean Values 2019

    • You must be logged into you member account for Magic Beans to apply
    • Magic Beans must be exchanged for vouchers to generate valid discount codes for store purchases. The Magic Bean Exchange can be accessed via your member dashboard
    • Administration reserves the right to update values at any time. Bonus Bean offers may be offered from time to time. These will be announced via our newsletter, social media and via our community platform.


    Value (❧)


    Purchases Instore/Online

    5% (ex. GST)

    No limit. (Applies to order total, excluding GST and shipping. Excludes trade account holders & purchases made via our retail partners)

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    1 / year (must be included in member profile to apply)

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    2 / day

    Sent Invitation Accepted



    Send Virtual Gift to a Member


    2 / week

    Community Comment


    5 / day

    Publish Gallery Photo 


    3 / month

    Publish Gallery Video 


    1 / month

    Favourite Photo/Post


    5 / week

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    No limit

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    SPAM Comment


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    De-activate Membership


    Membership de-activation will remove all Magic Beans from your account. Members must apply for de-activation by contacting administration.