We do our best to ensure the products you love are available all year round, however, a number of factors can effect stock availability. These factors can include (but are not limited to) seasonal demand, manufacturer/supplier availability, logistical delays and quality control inspections.

The item I love has disappeared from your site

Product listings are removed from our site when

• the product line is discontinued
• we are expecting an extended delay on re-stock
• a re-stock shipment has not met our strict quality control inspection

Recommended: Contact us for further information or select an alternate design from our range.

Can you hold items for me?

Unfortunately, we are unable to place holds on items.

Recommended: Our customer care team may be able to provide information about the current stock level of your favourite items, however, stock levels may reduce quickly for in-demand products. We recommend that you complete your purchase as soon as possible to avoid disappointment.

Current availability

If a product is listed on our website and can be added to your cart, it is in-stock and ready for immediate shipping from our Melbourne distribution warehouse. 

Discrepancies: In the unlikely event that a product is over-sold due to inventory or technical issues, a member of our dispatch team will contact you. 

Detailed information about our products can be found in our Product Information Guide here.

Information about shipping options, dispatch times, charges and tracking can be found on our Shipping Information page.

If you require changes to be made to a queued order, contact us IMMEDIATELY. We aim to ship your order as quickly as possible and changes cannot be made after an order is marked as complete. Call us on (03) 9052 4447 and select ext. 2 for our dispatch team. Messages can also be left on this number outside operational hours.

Order tracking and information can be found on the My Account page.

Click here for queries related to recieved orders

Our showroom is currently open by appointment. Please get in touch with our customer care team for further information.

Please contact our team directly

Feedback helps us to improve the services and products we offer you. Please click here to share your thoughts.

We are currently rebuilding our user account system. Further information will be provided soon.