How can we help?

We are here to assist with your inquiry. Get in touch with us or use the FAQ’s and links below.

Need more assistance?

Frequently Asked Questions

Products

Where do I find product information?

Every product has details and specifications listed within the attribute section and item description. These include information such as dimensions, what the product is made of and age suitability.

If you would like to find out more about a specific product, click the “Ask a question” button found on the product page.

How do I care for my ornaments?

We have a comprehensive care guide available to help you care for your fairy garden ornaments. You can find it here.

All our products are suitable for outdoor use unless otherwise stated within the product listing.

Is the item I want to purchase in stock?

If a product is in stock and available, it will appear on our site.

Quantity restrictions occur when a product is very low in stock and reflect the currently available inventory. For example, if you wish to purchase a quantity of 5, but can only add 2 to your cart, there will only be 2 left in stock of that item. We do not accept back orders.

If you have a question about a products availability, please contact us.

How do I send a gift order?

If your order is to be sent directly to the gift recipient, please ensure that you

  • enter your own information in the billing fields and your recipients information in the shipping fields upon checkout
  • ensure that your recipients shipping address is correct

Due to the variations in product size and packaging necessary for a safe journey to your recipient, we are unable to offer gift wrapping. However, our parcels are beautifully presented and your recipient is sure to have a magical unboxing experience!

The option to include a message on a card is available upon checkout and it’s FREE.

Click here to read further information and view gift suggestions.

Where do I find out more about returns?

Follow this link to learn more about our returns policy.

Shipping

What are my shipping options?

To view shipping options for your location, simply add items to your shopping cart and proceed to checkout. 

Enter your shipping location into the calculator to get a delivery quote and list of available methods.

You’ll also have the option to provide Authority to Leave. All parcels require signature unless this option is selected.

Our warehouse is closed to the public and we are unable to offer local pickup to our customers at this time.

How much does shipping cost?

Delivery quotes are available upon checkout. Rates are fetched in real time from the carriers database and are calculated by using your delivery address and cart contents data.

Shipping rates are subject to change without notice. Visit your chosen carriers website for price change and service information.

When will my order be dispatched?

We process and dispatch orders as quickly as possible. Most orders are dispatched between 24 and 48 hours after completion. During peak seasons such as pre-Christmas, processing times may extend up to 3 days. 

All our orders are processed and packed at our Melbourne warehouse. 

Where possible, we recycle packing materials.

All orders are carefully packed and marked “fragile”. 

How do I track my order?

Once your order has been dispatched, you’ll receive an email confirmation that contains your tracking number and a link to track your parcel from our hands to yours.

You can track your order via the carriers website using the tracking number or our website via this link.

When will my order be delivered?

Once your order is dispatched, it is in the hands of the delivery gods and they are in the best position to assist with delivery inquiries. We recommend that you contact the carrier using the details provided in your dispatch confirmation.

Contact us if you need assistance to contact the carrier. Please note that we are unable to provide any guarantees on delivery date and any estimate that we provide is based on a combination of our experience, carrier estimates and wishful thinking.

Information

Where are you located?

We are located in Melbourne, Victoria and supply high quality magical themed miniatures and gifts to Australia.

Fairy Gardening Australia is family owned and operated and was established in 2010.

When you purchase from us, you are choosing to support small business in Australia… and that means the world to us! 

NOTE: In June 2020, we permanently closed our Cobblebank shop and moved location due to covid restrictions. We now trade exclusively online and all orders are shipped. This was a heart breaking decision but necessary for our business’ survival during that difficult time. Even though we are no longer open to the public, we are still here and continue our dedication to excellent customer service and sharing magic with Australian families.

You can learn more about us here

Can I create a member account?

You can create a member account at any time for free by clicking this link. Members can access their information, order history, tracking, site preferences and more from their account dashboard.

From time to time, special offers and discounts are made available to our members. 

How do I get further support?

Priority support is available via our contact form.

Our customer care phone number is:

(03) 9381 7886 (Weekdays 10am-4pm Melbourne AEST)

Our mailing address is:

PO Box 1909
Taylors Lakes, Victoria 3038

Our email address is:

info@fairygardeningaustralia.com.au

Security, Privacy & Data Protection

Our website is SSL encrypted and we do not capture or store your credit card details, paypal login or afterpay login. Payments are processed through our secure merchant portals.

Our privacy policy clearly states how we handle data, specifies our obligations and demonstates how we achieve them. You can view our privacy policy here.

You can find our Terms of Trade here 

User data requests can be made here

I have a technical issue or found a site error

If you find or experience an error on our website, we’ll award you +50 karma for letting us know.

Click here to notify us about site errors or submit feedback. If possible, please attach a screenshot of the error that you experienced.

We have worked hard to create an immersive shopping adventure on our website and are always looking for ways to improve your experience. We welcome all feedback!

Information Pages

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Welcome Back

What is a fairy garden?

Useful tips and ideas

Keep your ornaments looking lovely

Care guide and information

Learn about our product range

Coming soon!

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