FAQ’s - Holiday Shipping & Trading Information
FAQ’s - Holiday Shipping & Trading InformationWhere are you located? Warehouse 1, 222 Ferris Rd Cobblebank VIC 3338 (20 mins west of Melbourne)
Are you closed over Christmas? Our warehouse and Cobblebank Shop will be closed from Christmas Day through to 6th January 2020. Both will re-open on Tuesday, 7th January 2020.
Our Online Store and Customer Service Desk will remain open and orders received between 25th Dec and 6th Jan will ship on 7/1/20
Can you guarantee pre-Christmas delivery? No. We do not personally deliver your parcel. Once your order is handed over to Australia Post, it is up to them to deliver within the service time frame and we cannot guarantee a service that we have no control over. We provide a tracking number upon dispatch and you can moniter your parcel location during transit.
We have been monitering delivery time frames and 98.5% of parcels dispatched from our warehouse since Nov 5th have arrived within the expected service time. Our current order processing time is sitting at 24 hours from order placement. You can get delivery info from Australia Post here. If in doubt, select Express Shipping. Please remember that teleportation hasn’t been invented yet.
Where is my parcel? We can assist with parcel tracking but Australia Post are in the best position to help you with delivery queries. Call them on 137678 and quote your tracking number.
Can I collect my order from the Cobblebank store? Yes, our warehouse and store will be open until 2pm Christmas eve. Our trading hours are 10am until 2pm Tuesday – Saturday.
I’ve left it to the last minute, help! We’ve got you covered. Grab a eGift Card here.
You can get further information about shipping here.
You can call our customer service desk on (03) 9052 4447
FAQ’s - Holiday Shipping & Trading Information
Where are you located? Warehouse 1, 222 Ferris Rd Cobblebank VIC 3338 (20 mins west of Melbourne)
Are you closed over Christmas? Our warehouse and Cobblebank Shop will be closed from Christmas Day through to 6th January 2020. Both will re-open on Tuesday, 7th January 2020.
Our Online Store and Customer Service Desk will remain open and orders received between 25th Dec and 6th Jan will ship on 7/1/20
Can you guarantee pre-Christmas delivery? No. We do not personally deliver your parcel. Once your order is handed over to Australia Post, it is up to them to deliver within the service time frame and we cannot guarantee a service that we have no control over. We provide a tracking number upon dispatch and you can moniter your parcel location during transit.
We have been monitering delivery time frames and 98.5% of parcels dispatched from our warehouse since Nov 5th have arrived within the expected service time. Our current order processing time is sitting at 24 hours from order placement. You can get delivery info from Australia Post here. If in doubt, select Express Shipping. Please remember that teleportation hasn’t been invented yet.
Where is my parcel? We can assist with parcel tracking but Australia Post are in the best position to help you with delivery queries. Call them on 137678 and quote your tracking number.
Can I collect my order from the Cobblebank store? Yes, our warehouse and store will be open until 2pm Christmas eve. Our trading hours are 10am until 2pm Tuesday – Saturday.
I’ve left it to the last minute, help! We’ve got you covered. Grab a eGift Card here.
You can get further information about shipping here.
You can call our customer service desk on (03) 9052 4447
FAQ’s - Holiday Shipping & Trading Information
FAQ’s - Holiday Shipping & Trading InformationWhere are you located? Warehouse 1, 222 Ferris Rd Cobblebank VIC 3338 (20 mins west of Melbourne)
Are you closed over Christmas? Our warehouse and Cobblebank Shop will be closed from Christmas Day through to 6th January 2020. Both will re-open on Tuesday, 7th January 2020.
Our Online Store and Customer Service Desk will remain open and orders received between 25th Dec and 6th Jan will ship on 7/1/20
Can you guarantee pre-Christmas delivery? No. We do not personally deliver your parcel. Once your order is handed over to Australia Post, it is up to them to deliver within the service time frame and we cannot guarantee a service that we have no control over. We provide a tracking number upon dispatch and you can moniter your parcel location during transit.
We have been monitering delivery time frames and 98.5% of parcels dispatched from our warehouse since Nov 5th have arrived within the expected service time. Our current order processing time is sitting at 24 hours from order placement. You can get delivery info from Australia Post here. If in doubt, select Express Shipping. Please remember that teleportation hasn’t been invented yet.
Where is my parcel? We can assist with parcel tracking but Australia Post are in the best position to help you with delivery queries. Call them on 137678 and quote your tracking number.
Can I collect my order from the Cobblebank store? Yes, our warehouse and store will be open until 2pm Christmas eve. Our trading hours are 10am until 2pm Tuesday – Saturday.
I’ve left it to the last minute, help! We’ve got you covered. Grab a eGift Card here.
You can get further information about shipping here.
You can call our customer service desk on (03) 9052 4447
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- Warehouse 1, 222 Ferris Rd COBBLEBANK VIC 3338
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- 03 9052 4447
- info@fairygardeningaustralia.com.au
- Warehouse 1, 222 Ferris Rd Cobblebank VIC 3338
