Postage & FAQ

>Postage & FAQ
Postage & FAQ 2018-01-03T08:30:11+00:00




We love our customers! Fairy Gardening Australia is committed to providing exceptional customer service before, during and after your purchase. We are a family owned business and our national warehouse is located at Melton South, Victoria, Australia. 

Delivery options: Standard Shipping, Express Shipping, Local Pickup

If you wish to pick up your order from our warehouse, select the Local Pickup option upon checkout. Our team will process your order and email you a confirmation as soon as it is ready for you to collect. Please bring your order confirmation with you.

Our pick up address is Warehouse 1, 222 Ferris Road, Melton South, 3338.



Every order is carefully packed and sprinkled with fairy wishing stars to ensure a safe journey from our hands to yours. We aim to dispatch your order within 24 hours (excluding weekends) of a received payment. If your order requires adjustments, amendments or further information, we will contact you via phone or email. Any orders that require changes will not be shipped until we have corresponded with you directly.

Our chosen carrier is Australia Post. If selecting express postage, please ensure that your location is within the designated Express Post Network by clicking HERE-media-236737-ap_expresspost_delivered_by_pos_rgb_digital


Once your order has been shipped, a confirmation containing your tracking number will be emailed to you. For updates on your parcel’s whereabouts, please log into the Australia Post website HERE and enter your tracking number. Alternatively, if you have created an account with Fairy Gardening Australia, you can track your parcel in real time through MY ACCOUNT. Contact us if you need assistance to track your order.


Please ensure that the address you enter is correct. No responsibility is taken for parcels which are shipped to an incorrectly entered shipping address.

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Postage – International Orders

Unfortunately, Fairy Gardening Australia does not ship internationally. All orders must be shipped to an address within Australia.

Please email us via our contact form if you have any queries or need further information.


Payment Options

Upon checkout, you will be required to select one of the following payment options:



(SSL encrypted secure checkout. Your credit card details are not retained by our system)

Website Discrepancies

While it is unlikely, occasionally quantity discrepancies will occur on our site. If your order includes an item which is out of stock we will contact you to discuss your options.


Product Information

We want you to enjoy our products for a very long time, so it is very important that they are properly cared for. Please click HERE to view further information and care instructions for your products. Please read the disclaimer regarding the suitability of our products for children.


Product Availability

We source our range of products from around the world to bring you the most comprehensive selection of fairy garden related items in Australia. While we do our best to ensure items are always in stock, international shipping schedules may be delayed for a variety of reasons. If the item you would like to purchase is out of stock, please use the “Notify Me” option on the product listing by entering your email address. Once the item arrives back in stock, our system will notify you immediately. Please contact us if you need further information.


Feedback & Customer Photos

We love to receive your feedback and photos! Photos and feedback may be sent to us via the form HERE or sent to us via private message on our Facebook page. Please be aware that your feedback may be added to our customer testimonials and your photos may be added to our customer photo gallery. By sending us your photos, you are authorizing us to use them for promotional purposes on our website and associated social media pages. Please state so if you do not give us authority to do this.


Damaged Items & Order Discrepancies

We take a great deal of care to ensure that your order arrives to you in perfect condition. If your order is damaged on arrival or you have any other issues, please contact us immediately to resolve the problem. Returns and claims MUST be initiated via email and a photo must be provided. We place a high priority on resolving issues quickly and efficiently to ensure a positive outcome for both parties. Please use the tracking numbers in your order confirmation to check the shipping status of your parcels. Contact us if you need assistance to track your parcels.


Wholesale Inquiries

We are flattered that you love our products! Please register your interest via the wholesale log in button. We will respond to your inquiry as soon as possible.


Thank you for choosing Fairy Gardening Australia. We hope you enjoy your experience with us!

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Visit us at our Melton South Factory Direct Outlet. Open Tuesday to Saturday 10am - 2pm Dismiss